In case of a delay in receiving the luggage, the Sun Country Airlines must provide you with the payment for your missing belongings. Just like fellow budget carrier Spirit Airlines, Sun Country has made some noticeable changes to improve safety while flying.Yet some things remain largely unchanged from those blissful pre-pandemic travel days: no social … Sun Country Airlines damaged baggage policy. Dial Sun Country Airlines phone number and get detailed information about the damaged or lost bags. Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. In case your checked baggage is damaged, delayed or lost, you must provide preliminary notice to Sun Country Airlines before leaving the airport terminal. After 20 years of using this airline (when possible) we actually said, "time to start looking for other transportation" We "heard" that the new owners may be cutting 1st class to make more room so they can add more rows of seats...that means less and less leg room. Checked bags can weigh a maximum of 50 pounds (23 kg) or will be subject to overweight fees. In the experience of many suitcase damage claims, the claim duration is very long beside the compensation for the suitcase does not always cover the cost of the original baggage. If the luggage is lost, replacement purchases of contents, plus purchase of a new suitcase. Before you leave the airport, you must go to the Sun Country Airlines counter and report the damage to your luggage, the Sun Country Airlines will fill out a suitable form for you and forward it to its offices and further treatment. I could list more, but I already sound "spoiled, rich" which we are not. -Baggage determined by Sun Country gate agents to be unsuitable for transportation may not be checked. Emergency purchases when baggage is delayed, however, the Sun Country Airlines is obliged to only pay for those items bought during the days that the passenger was waiting for their bags. Associated fees might be applied. More info … In case you do not have a record of the valuables that were in your portfolio, the Sun Country Airlines may reduce the amount of compensation to a minimum of 1,300 euros. The lawsuit provides new details about how a cost-cutting effort last year backfired for the Eagan-based airline. I called the customer service number and waited for 45 minutes only to hear that “due to an overwhelming number of calls no agents are available. I went to retrieve my luggage at the baggage carousel and was stunned when one of my suitcases arrived open and missing several items. sun country airlines social media user policy: facebook At Sun Country, we want everyone to enjoy their experience here and welcome all questions and commentary, including criticism. Sun Country Airlines - Damaged baggage Jul 21, 2018 @ Pissed Consumer This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. Tripadvisor Plus Subscription Terms & Conditions. We have detailed information on claiming baggage compensation below. Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. If an Sun Country Airlines has lost your luggage and has not been able to return it within 21 days, the Sun Country Airlines must pay compensation to the air passengers for the lost baggage and the contents of the bag. Had to wait to use the BR when we needed it. Remember that you must file a claim no later than 21 days from the date of your flight. Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airline’s control during transportation (subject to maximum limits on liabilities). Written notice of the claim must be given to Sun Country Airlines at any of its offices within 45 days after the alleged occurrence of the events giving rise to the claim. Aid-Air offers to use the documentation services of its luggage contents for your next flight, to avoid such situations and with no choice not to receive the compensation you deserve. Sun Country Airlines has a strict weight limit of 50 pounds per checked bag, and overweight baggage fees will be assessed if your bag is more than 50 pounds. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. This encompasses delay, damage, and loss of luggage which occurred while it was on the aircraft or under the care of the Sun Country Airlines. Get $ 1,525 to $ 3,500 in compensation! Almost every aspect of the flying experience has changed during the pandemic. more. I recently booked a last minute trip from LA to NY to visit my sister who has just been diagnosed with stage 4 cancer. Lost luggage compensation is not something most passengers are aware of, even though Sun Country Airlines lose, damage, or delay thousand of bags every year. Overweight baggage is considered any bag weighing more than 50lbs. In short, you have the legal right to claim compensation from Sun Country Airlines if your checked-in luggage is delayed, lost or damaged. Individual checked bags may not exceed maximum linear dimensions of 62 inches (158 cm) including handles and wheels. The hand baggage limit for passengers on Sun Country Airlines is one personal item and a carry-on bag. I alerted the staff about this, they filled out a form. Cold pasta salad of some sort. Could not tell what type of meat the sandwich was. If you still looking for a suitable trolley for carry on, here the three best sellers on Amazon are listed. If the Sun Country Airlines offers you a cash payment or an alternative bag instead, our recommendation is to agree to their offer. Please try again later”. She also informed us that our options were to be on standby for a flight that takes off 4 days later or to pay $50 and get an airline credit. In the event of a cancelled flight, the airline didn't inform you about the cancellation 14 days in advance. The Minnesota-based airline it said made 350 workers redundant in March of … Sun Country Airlines: baggage damage - See 3,059 traveler reviews, 187 candid photos, and great deals for Sun Country Airlines, at Tripadvisor. Check in was great, as usual. Staff was pleasant but slow and more interested in conversations than service, People from rows 4 back were allowed to use the 1st class bathroom, so people were walking the aisle the entire flight. The fees for checking overweight baggage on Sun Country are charged in addition to any excess baggage fees. Sun Country Airlines Checked Baggage Allowance. We explained that we were there prior to the 45 minute cut off time and that we wanted to speak to a supervisor. Sun Country Airlines review from Eagan, Minnesota rated 4.2/5.0: ON June 30 2018 I flew to Vegas on your airline flight SY105. we treat ourselves to first class, as a gift to each other, but this time there were no warm towels offered, small beverages offered, food was served and it was the worst "picnic " lunch we have ever had. More information here >> Bags weighing over 100 pounds will not be accepted. Review tags are currently only available for English language reviews. My 350.00 suitcase was badly damaged and I have not heard from SC regarding this, their new coe has done a horrible job, first class was my favorite on suncountry, now it is just horrible I will stick to delta. It is clear that Sun Country offers cheap prices by OVERBOOKING their flights to SCAM customers out of their money. The agent told me that she had other things to do and left the area. Every ticket permits passengers to bring one personal item with them. We’ll calculate how much you’re eligible for under Europe’s EC 261 regulation and Montreal Convention, and we make claiming it simple. Carry-on bags must measure no more than 24 x 16 x 11 inches. Sun Country doesn’t charge you for a bag you can stow under your seat. You have the legal right to claim compensation from the Sun Country Airlines if your checked-in luggage … Bags weighing 51-60 pounds will be charged an extra $20. 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